| Frequently
Asked Questions |
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What are my ordering
options?
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What are my payment
options?
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What are the web browser compatibility ?
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Will my credit card information be secure?
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Is my transaction information secure?
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What are the different ways I can pay for my order?
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What currency are your prices?
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Will the mail man know what I ordered?
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Will my package go through customs?
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How long will it take to receive my package?
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How do I get my Free Vibrator, Free Lube and Free Batteries?
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Will you email me tracking information?
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Can you give me more details on your free shipping offer?
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If I order more than one product, do I have to pay for shipping on each of the items?
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Can I order a product and ask you to ship it to someone else?
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Can I ship to a P.O. box address?
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How do I choose or receive Free DVD’s?
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I forgot to add my free dvd(s), what do I do?
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Product availability / OUT OF STOCK item(s)?
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I Received a Damaged or Defective toy what do I do?
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Our Guarantee to you
|
What are my ordering options?
To make it easier and safer to order our sex toys, we are able to give
you a few options on how you may order, please note that you must be
21+ years of age to order from us:
By Phone:
- Call TOLL
FREE 1-888-728-4338 Monday to
Friday 9:00am to 5:00pm EST.
- Phone in your order with your
credit card number ready (Visa and Mastercard).
- Visa and MasterCard is accepted.
- Other - money order is accepted.
Please phone OR E-MAIL us for instructions.
- Your e-mail
address, name and mailing address will be held in the strictest confidence
and will not be sold to any third party.
How To Use The Shopping Cart:
- Select the videos that you
want to purchase by using the "Add to Cart" button.
- Choose "Check Out"
when you are done shopping or "Continue Shopping" to
add more items.
- After you push the "Check
Out" Button you will be offered further instructions on how
to proceed.
|
What
are my payment options?
We do accept Visa, Mastercard
and money order. If you do wish to send us a money order, please email
or call us and we will email you the money order procedure. Please note,
we do not accept personal cheques, Discovery, American Express, or Paypal.
|
| |
What
are the web browser compatibility ?
Although the website does support
Internet Explorer 4.0 and Netscape 4.06 and up, in order to optimize
your viewing experience we recommend that you use Netscape 6.0 or Internet
Explorer 5.0+. It is recommended to upgrade your browsers as frequently
as possible in order to keep up with the newest technologies and features
now available on many web pages.
Please visit either Microsoft's Internet
Explorer Page or Netscape's Site to upgrade your browsers if needed. |
| |
Will
my credit card information be secure?
YES! All transactions are secure
and encrypted. Upon checkout, we use a server secured by QuickSSL to
ensure a high level of security. Sites secured by QuickSSL use 128-bit
SSL certificates thereby offering the highest level of encryption or
security possible. This means you can rest assured that communications
between your browser and the checkout server is secure.
|
Is
my transaction information secure?
YES! All information submitted
through our website is strictly confidential. Your e-mail address, name
and mailing address will be held in the strictest confidence and will
not be sold to any third party. We never have and never will! |
| |
What
are the different ways I can pay for my order?
We accept Visa, MasterCard and Money
Orders. The charge will be shown under "Executive Video Productions"
for Visa & MasterCard orders. On our order form please be sure to
list your billing address exactly as it appears on your credit card
statement. For those who wish to pay by Money Order, please email us
at sales@sextoyscanada.com.com for the mail order procedure. |
| |
What
currency are your prices?
All our prices are in Canadian
Funds. |
| |
Will
the mail man know what I ordered?
We pride ourselves on security and
privacy. All our packages are packed, sealed and shipped in a plain
yellow bubble envelope or box. There is no indication of what is in
the package, on the label or on the package. The outside tracking
label will read E-V Productions with your name and address. |
| |
Will
my package go through customs?
We are owned and operated within
in Canada. All our parcels are shipped from Canada. Therefore, there
are no duties or custom hassles. |
| |
How long will it take to receive my package?
Generally, all our packages are shipped and processed within 1 business day. If you do choose the standard shipping option, you should receive your package within 3-5 business days depending on your area of residence. If your selection is the overnight option, you will receive your package next business day if the order was placed before 7:30 a.m. There are no deliveries on weekends and holidays. In addition, if you gave a P.O box or are considered “out of area” according to Fedex, your order will automatically be shipped via the Postal Service. The overnight charge on your invoice will be credited. Bad weather and product availability may cause a delay in the arrival of the package. All orders placed before 7:30 am eastern time Monday to Friday will be processed the same day. Any order placed after 7:30 A.M will be processed the next day.
|
How do I get my Free Vibrator,
Free Lube and Free Batteries?
Please click on "FREE VIBRATOR" link
on the main page on the right. Or if you wish, please click here
for details on how you can qualify for a FREE Vibrator and gifts.
|
Will
you email me tracking information?
Yes we will. Once your package
is shipped, you will receive tracking information via email within 1
business day. If you have chosen the overnight option, we generally
don’t email the tracking information as you probably have already
received your package by the time we have emailed you that information.
In general, if you haven’t received tracking information of your order
within 3 business days, please contact us. |
| |
Can
you give me more details on your free shipping offer?
All orders over $100 subtotal
are shipped via free Canada Post Expedited shipping. If you do wish
for Fedex overnight, it is an additional charge of $10. |
| |
If
I order more than one product, do I have to pay for shipping on each
of the items?
Yes, our shipping charges are
$5 for the first item and $2 for every additional item. We do encourage
you to purchase over $100 for our free shipping special. |
| |
Can
I order a product and ask you to ship it to someone else?
Yes it is possible. Please contact
us via phone or email to make prior arrangements. |
| |
Can
I ship to a P.O. box address?
Yes we do as long as it is your
billing address as well. Please note though, we can’t ship your order
via Fedex overnight to P.O. Boxes. |
| |
How
do I choose or receive Free DVD’s?
Please read our specials carefully
on how you can qualify for free dvd’s. All you have to do is click
on the "Buy $30 worth of Sex Toys and receive free DVD" banner for
more details. Again, just click on "Specials" on the top for more
details. |
| |
I
forgot to add my free dvd(s), what do I do?
If you order hasn’t left, we
will gladly add the item(s) for you. Just email or call us with the
catalog2 numbers you wish. |
| |
Product
availability / OUT OF STOCK item(s)?
Generally, our site is updated
with accurate inventory information of approximately 95%. Out of stock
items arrival times vary from 2-6 weeks. You may order these items for
priority if you do wish. We will just email you once they have arrived
in stock with your shipping information. |
| |
I
Received a Damaged or Defective Toy what do I do?
If you have received a damaged
or defective sex toy, please email us ASAP for your Return Authorization
Number.
Return Policy
- All returns need a return
authorization number.
- Merchandise must be factory
sealed to receive a refund.
- Returns for factory sealed
DVDs may be subject to a 15% restocking fee.
- Opened items cannot be returned
unless the item is defective. Defective items will be replaced with
same item only unless otherwise authorized by representative. For defective
DVD items, you must let us know about the defect within 30 days
of receipt of your merchandise. For novelty toy items, notification
must be made within 5 days of receipt of package. No refunds
unless authorized.
- We do not pay for the postage
on returns.
- Shipping charges are not refundable.
- Defect novelty toy items may
be returned if notified within 5 days of receipt of your package.
Defective item maybe replaced only with same item. All items come with
a manufacture warranty included after the 5 day period that may be returned
to the manufacture.
- Non-defective novelty toy
items may NOT be returned due to strict health and hygiene restrictions.
- If products are returned to
us for no reason (unclaimed, refused, wrong address), the order would
be subject to reshipping charge or a restocking fee.
|
| Our
Guarantee to you |
Never Pay Too
Much
At SexToysCanada.com we're determined to give you the best service and
products at the lowest prices. We frequently monitor our competition
to ensure the best prices in
Sex Toys Low Price
Guarantee
If within 20 Days of your purchase you find a lower price on any new
adult toy product than what is listed on our website from any other
Canadian internet company; we will then issue you a refund for the price
difference and give you a discount on a future purchase.
Please note that to do a price comparison; one must include the competitor’s
product price plus shipping and handling charges against sextoyscanada.com
product price. Our Low Price Guarantee does not apply on discounts,
rebates, coupons, close outs, bulk or bundle sales by a competitor.
For more information please e-mail us. |
