F.A.Q.

Frequently Asked Questions

Online:

• You can place your order Online by Credit Card. Visa, MasterCard, and Paypal is accepted online. The charge will be shown under "E-V Productions" for Visa & MasterCard orders. On our order form please be sure to list your billing address exactly as it appears on your credit card statement.
  

How To Use The Shopping Cart:

• Select the products that you want to purchase by using the "Add to Cart" button.
• Choose "Proceed to Check Out" when you are done shopping or "Continue Shopping" to add more items.
• After you push the "Check Out" Button you will be offered further instructions on how to proceed.

How long will it take to receive my package?
Generally, our packages are shipped and processed within 1 to 3 business days. If you do choose the standard shipping option, you should receive your package within 2-7 business days depending on your area of residence. If your selection is the overnight option, you will receive your package next business day if the order was placed before 7:30 a.m. There are no deliveries on weekends and holidays. In addition, if you gave a P.O box or are considered out of area according to UPS, your order will automatically be shipped via the Postal Service. Bad weather and product availability may cause a delay in the arrival of the package.

How do I get my Free Vibrator, Free Lube and Free Batteries?
Please click on "FREE VIBRATOR" link on the main page on the right. Or if you wish, please click here for details on how you can qualify for a FREE Vibrator and gifts.

Return Policy

• All returns need a return authorization number.
• Merchandise must be factory sealed to receive a refund.
• Returns may be subject to a 15% restocking fee.
• Opened items cannot be returned unless the item is defective. Defective items will be replaced with same item only unless otherwise authorized by our representative. In some cases the defective item may be refunded and not reshipped at the discretion of our representative. For defective DVD items, you must let us know about the defect within 30 days of receipt of your merchandise. For novelty toy items, notification must be made within 5 days of receipt of package. No refunds unless authorized.
• We do not pay for the postage on returns.
• Shipping charges are not refundable.
• Defect novelty toy items may be returned if notified within 5 days of receipt of your package. Defective item maybe replaced only with same item. All items come with a manufacture warranty included after the 5 day period that may be returned to the manufacture.
• Non-defective novelty toy items may NOT be returned due to strict health and hygiene restrictions.
• If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.

Sex Toys Low Price Guarantee
We're determined to give you the best service and products at the lowest prices. We frequently monitor our competition to ensure the best prices in Canada.

Sex Toys Low Price Guarantee
If within 36 days of your purchase you find on any other Canadian internet company a lower price than what is listed on our website, we will then issue you a refund for the price difference and give you a discount on a future purchase.

This guarantee applies only on any new adult toy. Please note, in order to do a price comparison, you will be required to provide the link to the competitor's website showing the following information on their product page:
- Competitor's product price plus shipping and handling charges
- Item SKU number listed on the competitor's website

Our Low Price Guarantee does not apply on discounts, rebates, coupons, close outs, bulk or bundle sales by a competitor. The maximum quantity per product that this guarantee applies to is 1 (one).

Please also note that the item SKU number listed on the competitor's website must be the same as the SKU number listed on our website. If the competitor does not list the SKU number on their product page, this Guarantee does not apply. For more information please email us.