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F.A.Q.



  1. What are my ordering and payment options?
  2. What to use the shopping cart.
  3. What currency are your prices?
  4. Is my credit card information be secure?
  5. How are the products packed?
  6. Will my package go through customs?
  7. How long will it take to receive my package?
  8. How do I get my Free Vibrator, Free Lube and Free Batteries?
  9. Will you email me tracking information?
  10. Can you give me more details on your free shipping offer?
  11. If I order more than one product, do I have to pay for shipping on each of the items?
  12. Can I order a product and ask you to ship it to someone else?
  13. Can I ship to a P.O. box address?
  14. I Received a Damaged or Defective toy what do I do?
  15. Our Guarantee to you

 

Frequently Asked Questions

 

What are my ordering and payment options?
To make it easier and safer to order our sex toys, we are able to give you a few options on how you may order, please note that you must be18+ years of age to order from us:

 

Online:

  • You can place your order Online by Credit Card. Visa, MasterCard, and Paypal is accepted online. The charge will be shown under "E-V Productions" for Visa & MasterCard orders. On our order form please be sure to list your billing address exactly as it appears on your credit card statement.

 

How To Use The Shopping Cart:

  • Select the products that you want to purchase by using the "Add to Cart" button.
  • Choose "Proceed to Check Out" when you are done shopping or "Continue Shopping" to add more items.
  • After you push the "Check Out" Button you will be offered further instructions on how to proceed.
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What currency are your prices?
All our prices are in Canadian Funds.
 
Will my credit card information be secure?
We do have a SSL(Secure Sockets Layer) certificate installed.
 
How are the products packed?
Please note that our packages are packed in a plain yellow bubble envelope or box.
 
Will my package go through customs?
We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. We ship within Canada only.
 

How long will it take to receive my package?
Generally, our packages are shipped and processed within 1 to 3 business days. If you do choose the standard shipping option, you should receive your package within 2-7 business days depending on your area of residence. If your selection is the overnight option, you will receive your package next business day if the order was placed before 7:30 a.m. There are no deliveries on weekends and holidays. In addition, if you gave a P.O box or are considered out of area according to UPS, your order will automatically be shipped via the Postal Service. Bad weather and product availability may cause a delay in the arrival of the package.

 

How do I get my Free Vibrator, Free Lube and Free Batteries?
Please click on "FREE VIBRATOR" link on the main page on the right. Or if you wish, please click here for details on how you can qualify for a FREE Vibrator and gifts.

 
Will you email me tracking information?
Generally we will send tracking information via email once the order is shipped if there is a tracking number associated to the order. Some orders may be shipped without a tracking number. If you have chosen the overnight option, we generally don’t email the tracking information as you probably have already received your package by the time we have emailed you that information. If you have not received any order status changes within 7 business days, please contact us.
 
Can you give me more details on your free shipping offer?
All orders over $69 subtotal are shipped via free Canada Post Expedited shipping or UPS ground.
 
If I order more than one product, do I have to pay for shipping on each of the items?
Yes, our shipping charges are $7.95 for the first item and $2 for every additional item. We do encourage you to purchase over $69 for our free shipping special.
 
Can you give me more details on your free shipping offer?
All orders over $69 subtotal are shipped via free Canada Post Expedited shipping.
 
If I order more than one product, do I have to pay for shipping on each of the items?
Yes, our shipping charges are $7.95 for the first item and $2 for every additional item. We do encourage you to purchase over $69 for our free shipping special.
 
Can I order a product and ask you to ship it to someone else?
We normally only ship to the credit card holder at the credit card billing address. Please call us for more information.
 
Can I ship to a P.O. box address?
Yes we do as long as it is your billing address as well. Please note though, we can't ship your order via UPS overnight to P.O. Boxes.
 
I Received a Damaged or Defective Toy what do I do?
If you have received a damaged or defective sex toy, please email us ASAP for your Return Authorization Number.

Return Policy

  • All returns need a return authorization number.
  • Merchandise must be factory sealed to receive a refund.
  • Returns may be subject to a 15% restocking fee.
  • Opened items cannot be returned unless the item is defective. Defective items will be replaced with same item only unless otherwise authorized by our representative. In some cases the defective item may be refunded and not reshipped at the discretion of our representative. For defective DVD items, you must let us know about the defect within 30 days of receipt of your merchandise. For novelty toy items, notification must be made within 5 days of receipt of package. No refunds unless authorized.
  • We do not pay for the postage on returns.
  • Shipping charges are not refundable.
  • Defect novelty toy items may be returned if notified within 5 days of receipt of your package. Defective item maybe replaced only with same item. All items come with a manufacture warranty included after the 5 day period that may be returned to the manufacture.
  • Non-defective novelty toy items may NOT be returned due to strict health and hygiene restrictions.
  • If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.
Our Guarantee to you

Never Pay Too Much
We're determined to give you the best service and products at the lowest prices. We frequently monitor our competition to ensure the best prices in Canada.

Sex Toys Low Price Guarantee
We're determined to give you the best service and products at the lowest prices. We frequently monitor our competition to ensure the best prices in Canada.

Sex Toys Low Price Guarantee
If within 36 days of your purchase you find on any other Canadian internet company a lower price than what is listed on our website, we will then issue you a refund for the price difference and give you a discount on a future purchase.

This guarantee applies only on any new adult toy. Please note, in order to do a price comparison, you will be required to provide the link to the competitor's website showing the following information on their product page:
- Competitor's product price plus shipping and handling charges
- Item SKU number listed on the competitor's website

Our Low Price Guarantee does not apply on discounts, rebates, coupons, close outs, bulk or bundle sales by a competitor. The maximum quantity per product that this guarantee applies to is 1 (one).

Please also note that the item SKU number listed on the competitor's website must be the same as the SKU number listed on our website. If the competitor does not list the SKU number on their product page, this Guarantee does not apply. For more information please email us.