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Returns & Exchange

If you have received a damaged or defective sex toy, please email us ASAP for your Return Authorization Number. You must notify us within 5 days of receipt of package. All items come with a manufacture warranty included after the 5 day period that may be returned to the manufacture.

  • All returns require a return authorization number.
  • Opened items cannot be returned unless the item is defective. Defective items will be replaced with the same item only unless otherwise authorized by representative.
  • We do not pay for the postage on returns.
  • Shipping charges are not refundable.
  • Non-defective novelty toy items may NOT be returned due to strict health and hygiene restrictions.

If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.